Ozwin Casino Privacy Policy

Ozwin Casino respects the privacy of its players and is committed to handling personal information responsibly. This Privacy Policy explains what information may be collected when you visit or use the Ozwin Casino website, how that information is used, and the choices available to you.

This policy applies to players in Canada and to visitors who interact with our website, customer support channels, games, promotions, and related services. By using the platform, you acknowledge the practices described below. Ozwin Casino is intended for individuals aged 18 or older.

Information We Collect

We collect information that is necessary to operate the casino, provide customer support, protect accounts, and improve the player experience. The type of information collected depends on how you use the website and the services available to you.

Information may include:

• Identity and contact details, such as your name, date of birth, email address, telephone number, and residential address.
• Account information, including login details, account preferences, transaction history, responsible gaming settings, and communications with our support team.
• Verification information, which may be requested to confirm identity, age, ownership of a payment method, or eligibility to use particular services.
• Payment and financial information needed to process deposits, withdrawals, refunds, and other account transactions. Payment details may be handled by specialised payment providers.
• Technical information, including IP address, browser type, device identifiers, operating system, language settings, and general location information derived from technical data.
• Usage information, such as pages visited, games viewed, session activity, referral sources, and interactions with promotional content.

You may choose not to provide certain information. However, some information is required to create or maintain an account, complete verification, process transactions, or meet operational and security requirements.

How We Use Information

Ozwin Casino uses personal information for legitimate business and service-related purposes. These purposes may include:

• Creating, administering, and securing player accounts.
• Providing casino games, account features, promotions, and other requested services.
• Processing deposits, withdrawals, and related financial requests.
• Confirming age, identity, account ownership, and eligibility where appropriate.
• Detecting suspected fraud, unauthorised access, abuse, collusion, or other activity that may compromise the platform or its users.
• Responding to enquiries, resolving complaints, and providing technical or account support.
• Personalising website content and improving the performance, usability, and reliability of our services.
• Sending service messages, security alerts, transaction notices, and other essential communications.
• Sending promotional communications where permitted and where you have not opted out or otherwise restricted such messages.
• Keeping appropriate records, enforcing our terms, and managing legal, regulatory, accounting, and dispute-related obligations.

Where practical, marketing preferences can be changed through the communication itself, account settings, or by contacting support. Turning off promotional messages will not necessarily stop essential messages relating to your account or transactions.

Cookies and Similar Technologies

Ozwin Casino may use cookies, pixels, tags, local storage, and similar technologies. These tools help the website remember preferences, maintain sessions, secure accounts, measure performance, and understand how visitors use the platform.

Cookies may be used for several purposes:

• Essential functions, including login sessions, fraud prevention, navigation, and security controls.
• Performance and analytics, helping us identify technical issues and improve website functionality.
• Preferences, allowing the website to remember selected settings and provide a more consistent experience.
• Marketing measurement, where applicable, to understand the effectiveness of campaigns and promotions.

Your browser may allow you to block or delete cookies. Restricting essential cookies may affect the availability or functionality of some account features. Information collected through these technologies may be combined with account or device information where appropriate for the purposes described in this policy.

Data Sharing

Ozwin Casino does not treat personal information as a commodity for unrestricted sale. Information may be shared when necessary to provide services, protect users, operate the business, or comply with applicable obligations.

Recipients may include:

• Payment processors and financial service providers involved in deposits, withdrawals, refunds, and transaction verification.
• Identity, age, fraud prevention, security, and risk management service providers.
• Technology, hosting, analytics, communications, customer support, and website maintenance providers.
• Professional advisers, insurers, auditors, and service providers assisting with business administration.
• Authorities, courts, or other organisations where disclosure is reasonably required by law, legal process, or a valid official request.

Service providers are expected to handle information only for authorised purposes and to apply suitable safeguards. Information may also be shared during a business restructuring, merger, acquisition, or transfer of assets, subject to appropriate protections.

Data Security

We use reasonable administrative, technical, and organisational measures designed to protect personal information against unauthorised access, alteration, disclosure, loss, or misuse. These measures may include access controls, authentication procedures, monitoring, secure transmission methods, and internal handling standards.

No website, network, or electronic transmission can be guaranteed to be completely secure. You are responsible for keeping your password and devices secure, using a unique password, and notifying Ozwin Casino promptly if you suspect that your account has been accessed without permission.

Access to personal information is limited to people and providers who need it for approved business, service, security, or compliance purposes. We regularly review security practices and may update them as technology and operational risks change.

Data Retention

Personal information is retained for as long as reasonably necessary to provide services, maintain account records, resolve disputes, prevent misuse, complete transactions, and meet applicable business or legal requirements.

Retention periods vary according to the type and sensitivity of information, the purpose for which it was collected, account activity, and whether an issue remains unresolved. When information is no longer required, it may be securely deleted, anonymised, or stored in a restricted archive until it can be safely removed.

Closing an account does not always result in immediate deletion of every record. Certain information may need to be retained for security, fraud prevention, financial reconciliation, dispute management, or other legitimate purposes.

Your Rights

Depending on your location and the circumstances of the request, you may have rights concerning your personal information. These may include the ability to:

• Ask whether personal information is held about you and request access to it.
• Request correction of information that is inaccurate, incomplete, or out of date.
• Ask for deletion or restriction of information where there is a valid basis to do so.
• Object to certain uses of information, including some direct marketing activities.
• Withdraw consent where processing relies on consent, subject to the effect this may have on a requested service.
• Request information about how personal data is collected, used, shared, and retained.

These rights may be subject to exceptions, verification requirements, operational limitations, or other conditions. To protect accounts, we may need to confirm your identity before responding. If a request cannot be fulfilled, we will aim to explain the reason in an appropriate manner.

Third-Party Services

The Ozwin Casino website may contain links, integrations, payment options, advertising features, or other services operated by third parties. Those providers may collect information under their own privacy policies and terms. This policy does not govern the practices of organisations that Ozwin Casino does not control.

Before submitting information to an external service, you should review its privacy notice and confirm how it handles personal data. Third-party content or links may change over time, and their availability does not mean that Ozwin Casino endorses every aspect of the provider's practices.

International Transfers

Some service providers supporting Ozwin Casino may process or store information outside Canada. Where personal information is transferred to another country or jurisdiction, it may be subject to the laws and lawful access rules applicable in that location.

We take reasonable steps to select providers that maintain suitable privacy and security practices and to establish appropriate arrangements for handling information. The safeguards used may depend on the service, the type of information, and the location involved.

Policy Updates

We may revise this Privacy Policy when our services, technologies, business practices, or privacy requirements change. The updated version will be made available on the website, and the revised effective date may be displayed with the policy.

We encourage you to review this page periodically. Continued use of Ozwin Casino after an update may indicate that you have read and understood the revised policy, subject to any rights or notices that apply to the change.

Contact Information

If you have a question about this Privacy Policy, wish to exercise a privacy-related right, or need assistance with the handling of your personal information, contact Ozwin Casino at [email protected].

When contacting us, include enough information to help us understand your request, but do not send passwords, full payment card numbers, or other unnecessary confidential details. We may request additional information to verify your identity before discussing an account or responding to a personal data request.

Last updated: 9 September 2026